Refund policy

Returns & refunds

Because our products are consumable beverages, we cannot accept returns of opened products. Unopened products in their original packaging may be returned within 30 days of delivery for a refund of the purchase price (return shipping is the customer's responsibility unless the return is due to our error).

Damaged, defective, or incorrect items

If anything arrives damaged, defective, or different from what you ordered, email alex@shipsips.com within 7 days of delivery with your order number and photos. We will replace the items or issue a full refund — no return required for damaged goods.

How refunds are issued

Approved refunds are issued to the original payment method within 5–10 business days of approval. Shipping charges are refunded only when the return is due to our error.

Cancelled orders

Orders cancelled before shipment are refunded in full. If state shipping restrictions prevent us from fulfilling your order, we will cancel and refund it automatically.