Contact

Questions about an order, a can, or where we ship? We actually read these.

Email alex@shipsips.com and we will get back to you — usually the same day. Use the form below if that is easier.

ShipSips
4408 Glenview Dr STE A2, Haltom City, TX 76117
Phone: (817) 523-6731

Order help

If something arrived damaged, defective, or different from what you ordered, email us within 7 days with your order number and a photo. We will replace the items or refund you in full — no return shipping, no hoops.

Unopened products in original packaging can also be returned within 30 days of delivery.

Before you write

Include your order number when you have one, the product name, and what you need. For shipping questions, start with where we ship (20 states). For product, storage, and legality basics, see the FAQ.

Lab reports live on each product page and on lab results.

Browse while you wait

Building a box? Bundle & Save explains the automatic savings tiers, or jump straight to all drinks.

Shop by strength and format — 25mg+ THC drinks, 5–15mg THC drinks, CBD & THC blends, syrups & drink mixes — or by brand like Hometown Hero, Uncle Skunks, Torch, Wyld, and Habit.

Want the short version of who we are? Read About ShipSips. 21+ only.

Hemp-derived Delta-9 THC under the 2018 Farm Bill. Same-day shipping, every day.

Before you write in: the sixty-second answers

Where is my order? Orders ship the same day they are placed, every day. You will receive a tracking email from alex@shipsips.com as soon as the label is created; most of our 20-state zone sees delivery within two to four business days.

If tracking has not moved in 48 hours, write to us with your order number and we will chase the carrier so you don't have to.

Something arrived damaged or wrong. We make this painless: within seven days of delivery, send a photo of what arrived plus your order number, and we replace or refund it. You never need to ship anything back.

Carbonated cans occasionally lose a battle with a delivery truck — it is our problem, not yours.

Can I change or cancel an order? Because we dispatch same-day, the window is short. Email immediately with your order number and the change you need; if the box has not left the building, we will fix it.

Once it is with the carrier we can no longer intercept it, but the seven-day replacement policy still backs you up.

Do you ship to my state? The current list of 20 legal states lives on our where-we-ship page, and checkout will not accept an address outside the zone.

We update the list as state laws move — if your state recently changed its rules, check back.

Questions about a product itself? Every product page lists cannabinoid content, serving guidance, ingredients, and a link to the third-party lab report.

The FAQ covers products, shipping, storage, and legality in plain language, and our articles go deeper on everything from nano-emulsification to state law. If you still have a question after that, we genuinely enjoy answering them — beverage recommendations included.

Tell us the flavors and formats you like, and we will suggest a bundle.

Wholesale, press, or partnership inquiries? Use the same form — mention the nature of the inquiry in the subject line and it routes to the right person. We respond to every legitimate message within one business day, usually faster.

What makes support at a THC drink store different

Honestly, not much — and that is the point. We answer email like a normal retailer because we are one: federally legal products, real lab documentation, real tracking numbers.

But a few questions come up here that would not at a shoe store, so let's pre-answer those too. Yes, the packaging is discreet — plain boxes, no product names on the label.

Yes, you can order for delivery to a workplace or a different address than billing, as long as it is inside the shipping zone and an adult can receive it.

No, we cannot ship internationally or to states off the list, and no amount of friendly asking changes federal and state law — believe us, people have tried charm.

If your question touches dosing or health, we will point you to our published guidance and suggest a conversation with a physician rather than playing doctor over email; what we can do is match flavors, formats, and milligram levels to what you are looking for.

And if you write in just to tell us which can was your favorite, know that those emails get read aloud in the warehouse.